Politique de remboursement
Return & refund policy
Last updated: 8 September 2026
1. Return period: 30 days
You have 30 days from receipt of your order to return an item to us, without having to give a reason.
2. Return conditions
To be accepted, the item must be intact, meaning:
- unworn and without any sign of use (scratches, marks on the bracelet, dust under the crystal);
- in its original condition, with the protective films still in place on the case, case back and clasp;
- returned in its original packaging with all accessories (bracelet(s), tool, box, warranty card).
Customised items or items assembled to order at your request (specific configuration, engraving) cannot be returned, except in the event of a non-conformity.
3. Procedure
- Write to us at nila.shopify@gmail.com within 30 days of receipt, stating your order number and the item concerned. We will send you the return address and an authorisation number.
- Carefully pack the item in its box and in a protective carton.
- Ship the parcel using a tracked and insured service. Return shipping costs are at your expense, and you remain responsible for the item until it is received at our premises.
No return will be accepted without prior authorisation or outside the return period.
4. Refund
After receiving and inspecting the item (within 5 working days), we will refund the product price to the payment method used when ordering, within a maximum of 14 days. Initial delivery costs are refunded only when the return is due to a defect or an error on our part. If the returned item shows signs of use or is incomplete, we reserve the right to refuse the refund or to apply a reduction.
5. Exchanges
We do not offer direct exchanges. If you would like another model, return the item following the procedure above and place a new order.
6. Defective, damaged or incorrect item
If you receive an item that is defective, damaged in transit or does not match your order, contact us within 48 hours of receipt with photos of the parcel and the item. We will cover the return costs and offer you, at your choice, a repair, a replacement or a full refund (product and shipping costs).
7. Warranty
Our watches are guaranteed for 12 months against manufacturing and assembly defects, under the conditions detailed in our Terms of sale. This warranty does not replace the statutory warranties applicable in your country of residence.
8. Order cancellation
You can cancel your order free of charge as long as it has not been shipped, by writing to us at nila.shopify@gmail.com. Once shipped, the order falls under the return procedure above.
Contact
TF.MARKETING FZE LLC – Ajman Free Zone, Ajman, United Arab Emirates
Email: nila.shopify@gmail.com