Shipping policy

Shipping policy

Last updated: 8 September 2026

1. Delivery areas and costs

We deliver to mainland France and the United Arab Emirates from our workshops in the United Arab Emirates. Delivery to France is free (€0 shipping), whatever the order amount. The costs and delivery times applicable to your address are summarised in the cart before you confirm your order.

2. Order preparation

Each watch is checked (movement regulation, water-resistance test, alignment check) before shipping. Preparation time is 1 to 2 working days for in-stock models. For made-to-order configurations, an additional assembly time is indicated on the product page.

3. Delivery times

Delivery times, including preparation, are:

  • France: 8 to 12 working days from confirmation of your order
  • United Arab Emirates: 1 to 3 working days

These times are indicative and may be extended during busy periods, customs inspections or events beyond our control. A delivery delay can only give rise to cancellation or compensation beyond 30 working days after shipping.

4. Tracking

As soon as your order ships, you receive an email containing your tracking number. All our international shipments are made by express carrier with tracking (DHL, Aramex, FedEx or equivalent).

5. Customs duties and taxes

Parcels shipped outside the United Arab Emirates may be subject to customs duties, import VAT and clearance fees in the destination country. These charges are the responsibility of the recipient and are collected by the carrier upon delivery. We can neither estimate them precisely nor cover them. If a parcel is refused for non-payment of these charges, the return costs and any customs fees will be deducted from the refund.

6. Delivery address

You are responsible for the accuracy of the address provided. If an incomplete or incorrect address results in the parcel being returned, re-shipping costs will be charged to you. We do not deliver to PO boxes.

7. Receiving your parcel

Check the condition of the parcel in the presence of the courier. If the parcel is damaged, note your reservations with the carrier and contact us within 48 hours with photos at nila.shopify@gmail.com. After this period, no transport-related claim can be taken into account.

8. Lost parcel

If the tracking shows no progress for more than 15 working days, contact us: we will open an investigation with the carrier and, if the loss is confirmed, we will re-ship your order or refund you in full.

9. Returns

You have 30 days after receipt to return an intact item. See our Return & refund policy.

Contact

TF.MARKETING FZE LLC – Ajman Free Zone, Ajman, United Arab Emirates
Email: nila.shopify@gmail.com